Returned items should be unused and must be returned in original packaging with any enclosed documentation and reason for return.
We will issue a full refund or send a replacement on receipt, there may result in a re-stocking fee unless the reason for return has been our mistake.
- Goods will only be accepted for return if they are dispatched within 7 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- Refunds will only be issued once the goods have been accounted for - either received back to us or confirmation of damaged/lost in transit from courier.
- The cost of returning the item to us is your responsibility.
If the goods arrive damaged refuse delivery & contact us. We will offer a refund or send a replacement as soon as possible.
If you wish to cancel your order please contact the brewery by phone/email immediately. Orders cancelled after the items have been dispatched will be considered a return & may result in a restocking fee.
The term 'Williams Bros. Brewing Co.' or 'us' or 'we' refers to the owner of the website whose registered office is:
Heather Ale Ltd, Eglinton Stores, Kelliebank, Alloa, FK10 1NT
Our company registration number is Registered in Scotland No. SC150332.