Returns

If you wish to return an item please contact us at the brewery by phone or by email (shop@williamsbrosbrew.com). Please leave a name, contact number and email where we can reach you.

Returned items should be unused and must be returned in original packaging with any enclosed documentation and reason for return.

We will issue a full refund or send a replacement on receipt, there may result in a re-stocking fee unless the reason for return has been our mistake.

Please Note:

  • Goods will only be accepted for return if they are dispatched within 7 days of delivery, unless we have notified you otherwise.
  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • Refunds will only be issued once the goods have been accounted for - either received back to us or confirmation of damaged/lost in transit from courier. 
  • The cost of returning the item to us is your responsibility.

Damaged Goods

If the goods arrive damaged refuse delivery & contact us. We will offer a refund or send a replacement as soon as possible.

Cancellations

If you wish to cancel your order please contact the brewery by phone/email immediately. Once the items are shipped there could be a restocking fee.

COMPANY DETAILS

The term 'Williams Bros. Brewing Co.' or 'us' or 'we' refers to the owner of the website whose registered office is:

Heather Ale Ltd, Eglinton Stores, Kelliebank, Alloa, FK10 1NT

Our company registration number is Registered in Scotland No. SC150332.