If you wish to return an item please contact us at the brewery by email (email@example.com). Please leave a name, order no and nature of the issue and we will get back to you by email as soon as we can.
Returned items should be unused and must be returned in original packaging with any enclosed documentation and reason for return.
We will issue a full refund or send a replacement on receipt, there may result in a re-stocking fee unless the reason for return has been our mistake.
- Goods will only be accepted for return if they are dispatched within 7 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- Refunds will only be issued once the goods have been accounted for - either received back to us or confirmation of damaged/lost in transit from courier.
- The cost of returning the item to us is your responsibility.
If the goods arrive damaged refuse delivery & contact us. We will offer a refund or send a replacement as soon as possible.
If you wish to cancel your order please contact the brewery by email immediately. Orders cancelled after the items have been dispatched will be considered a return & may result in a restocking fee.
The term 'Williams Bros. Brewing Co.' or 'us' or 'we' refers to the owner of the website whose registered office is:
Heather Ale Ltd, Eglinton Stores, Kelliebank, Alloa, FK10 1NT
Our company registration number is Registered in Scotland No. SC150332.