Ordering

 

QUICK & USEFUL LINKS:

CURRENT SERVICES

Due to the current worldwide pandemic and increased demand on our online shop orders had been taking slightly longer to get out the door however we are now getting most items to customers in a few working days. There have been occasional delays to APC's usual next day delivery service in certain areas, however this has mostly been resolved now.

  • We are experiencing higher than normal numbers of orders which will take a little extra time to process. We have extra staff to help though & will still look to deliver ASAP. 
  • Please get everything on your order & make sure it's correct before confirming it, under current volumes it's not always possible to update orders once they are placed.
  • More stock will be added to the store as it's available.
  • Please provide genuine details: fake phone numbers, contact details or wrong shipping tariffs will be flagged by our system and only result in a delay while we wait for correct details. We require a phone number (mobile preferably) for the courier &/or contacting you. These will only be used for orders and not stored or used for anything else. 
  • Due to the pandemic and social distancing measures there can still be the occasional related courier delays, usually no more than a day or two. 
  • If you require a no signature delivery or things to be left in a safe place or neighbour please let us know in the notes section. 


When buying from our online shop you are agreeing to the Terms & Conditions laid out in this page unless special requests have been agreed upon prior to ordering:


OVER 18'S ONLY!

  • You must be of legal drinking age to use and order from our online shop. 


Shipping Costs

  • We have set a tier pricing system. Pricing will increase as additional boxes are required (a box fits 24 bottles (or 44cl/50cl cans) or 48 x 33cl cans), we absorb some of the increases in shipping costs for larger orders. Pricing starts at £7.99 for less than 7 items (or 12 x 33cl cans), but reduces to £5.99 for one box of up to 24 bottles (or 48 cans) to mainland UK addresses. Each additional box with incur further £P&P. 
  • There are 24 slots in a box: bottles, glasses, merch & t-shirts take up a whole slot each. But you can get 2 x 33cl cans in a single slot. 
  • We are now shipping to the UK Isles including Northern Ireland. We've managed to get a better price although these are still much higher than mainland UK. Please select correct shipping tariff at checkout or it may delay your order going out the door while we resolve.
  • Items will be combined & shipped in as few boxes as possible to reduce environmental impact & postage costs - Special arrangements to ship in separate boxes can be requested however could result in additional cost.

Gift Boxes

  • Unless pictured & stated on the listing our selections & packs do not come gift boxed & will be combined for shipping where possible. We can of course box items separately upon request however this could result in additional costs. Please enquire with us before placing an order if you wish to do this.  

Delivery

  • Orders are shipped via APC by their next day delivery service for Mainland UK, or DHL (for some N.I. orders) sometimes this can take up to 5 working days from date of shipment depending where you are. T-Shirt orders will go via Royal Mail.
  • Deliveries are made Monday to Friday, 8am-4pm. Saturday delivery can be requested however may result in an additional charge, contact us to have this arranged if required.
  • Requests to be left in a safe place or with a neighbour can be added to the "notes" section when ordering or contact us by email/phone. 
  • If you are calling the brewery in relation to an order from us please have your Williams Bros. Order Number at hand (Example: #WB1001). This will be on the email you received from us. Office hours are 9am-5pm, Monday-Friday.
  • Please supply us with your full name, address & contact phone number.
  • Change of address can be possible before the goods leave our warehouse. Afterwards could result in additional fees depending on the new delivery address. 
  • The contact details supplied at checkout will be added to the shipment so you should get an email notification from the courier by email with a delivery date once collected. 
  • If no one is in APC will leave a card instructing how to get your item, you have 2 working days to contact them. If you fail to contact them the item will be returned to us and you may still be charged the delivery fee.
  • Orders are processed & dispatched most weekdays at 8am. 
  • We cannot be held responsible for disruption to shipping caused by industrial disputes, weather, damaged goods, pandemics, no one being in to receive shipment, failure to arrange a re-delivery or any other actions outside our direct control.
  • We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted first to see if thats ok, if you'd like to substitute out of stock items or offered a refund.
  • For busy times such as the festive period or after the weekend please allow for a few extra days for the shipments to make it out the door.


Stock

All orders received by us are shipped subject to availability. If we are out of stock for an item someone will contact you to discuss delivery or refund options.


Scottish Licensing Laws

As a company based and shipping out of Scotland we are bound by Scottish Licensing laws including Minimum Pricing and the The Alcohol Etc. Scotland Act 2010 - This does effect the way we can legally run promotions and process refunds. 


Cancellations / Returns

If you wish to cancel your order please contact the brewery by phone immediately. Orders cancelled after the items have been dispatched may result in a restocking fee. 

For Returns Please Note:

  • Goods will only be accepted for return if they are dispatched within 7 days of delivery, unless we have notified you otherwise.
  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • Refunds will only be issued once the goods have been accounted for - either received back to us or confirmation of damaged/lost in transit from courier. 
  • The cost of returning the item to us is your responsibility.

Abuse

We understand that a missing, damaged or delayed shipments can be frustrating. Once a parcel leaves the warehouse the shipment is in the hands of our courier and things can go wrong. In these circumstances we will do our best to send replacements or offer refunds for damaged good ASAP. Verbal abuse of our helpful staff is not acceptable.


COMPANY DETAILS

The term 'Williams Bros. Brewing Co.' or 'us' or 'we' refers to the owner of the website whose registered office is:

Heather Ale Ltd, Eglinton Stores, Kelliebank, Alloa, FK10 1NT

Our company registration number is Registered in Scotland No. SC150332.