Returns

If you wish to return an item please contact us at the brewery by phone or by email (info@williamsbrosbrew.com). Please leave a name, contact number and email where we can reach you.

Returned items should be unused and must be returned in original packaging with any enclosed documentation and reason for return.

We will issue a full refund or send a replacement on receipt, excluding the original delivery charge unless the reason for return has been our mistake.

Please Note:

  • Goods will only be accepted for return if they are dispatched within 7 days of delivery, unless we have notified you otherwise.
  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.

Damaged Goods

If the goods arrive damaged contact us. We will offer a refund or send a replacement as soon as possible.

Cancellations

If you wish to cancel your order please contact the brewery by phone immediately. Once the items are shipped there may be a restocking fee.